Plumbing companies facing long list of burst pipe calls

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AUBURN, Mass. – Last weekend’s sub-zero temperatures resulted in burst pipes in homes, shops and other buildings across the region, creating a hectic situation for local plumbers and other contractors.

what you need to know

• Local plumbers are still dealing with burst pipes after the weekend’s cold weather

• Gervais Plumbing, Heating and Air Conditioning said they had never seen so many calls in one weekend
• One of the things they suggest for future cold weather is to let the water run lightly

Seniors living in Worcester’s Elm Park Tower have been out of their homes for three days because of a burst pipe, and the Worcester Housing Authority said it was difficult to find help quickly as demand for contractor services has increased.

At Gervais Plumbing Heating and Air Conditioning, cold weather often means responding to a handful of burst pipes, but nothing different compared to last weekend.

“We’ve been in business for 19 years and I’ve never seen so many calls,” said co-owner Jeff Gervais. “Even when it’s extremely hot, we don’t notice it. This area has never seen anything like it.”

Gervais said his company spent most of Saturday responding to homes and businesses that were losing heat, but as temperatures rose above freezing on Sunday, burst pipes became the main concern.

“Especially in commercial properties where people don’t go in for days, and they walk in, open the door and the engineering room gets flooded,” Gervais said.

From Friday night to Monday night, the company took around 1,000 calls and there is still work to be done. Operations manager Josh White said it was an all-hands-on-deck effort, with most people working overtime to keep up with demand.

“Saturday just got a little overwhelming for everyone,” White said. “Everyone pitched in and did everything they could. There are just so many calls and you can only call so many back.”

Staff said they were adequately prepared for the cold weekend and this will help ensure they are better prepared next time. They said the best way for homeowners to prepare their pipes for cold weather is to leave the faucet slightly open to keep the water running constantly, or leave a space heater near areas where pipes tend to freeze.

For those still waiting for help, co-owner Scott Gervais said he understands the frustration and Gervais and other plumbing companies are working hard to keep up.

“It takes time to reach everyone at once,” he said. “We had as many technicians running as possible. I felt sorry for the people who were panicking because their house was flooding with no heat for small children.”

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